Frequently Asked Questions
Everything you need to know about our fresh roasts and delivery.
How long does it take for my coffee to ship after roasting?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer pre-ground coffee or only whole bean?
While we recommend purchasing whole bean for the best flavor profile, we offer various grind settings including Drip, Espresso, and French Press upon request.
What is your return policy on perishable food items?
Due to the perishable nature of coffee, we do not accept returns on roasted beans. However, if there is an issue with your order, please contact us within 7 days for a resolution.
How should I store my Merit Coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times vary based on your location and the weight of the package.
Can I manage or cancel my coffee subscription?
Yes, you can pause, skip, or cancel your subscription at any time through your customer account portal or by contacting our support team.